Social Media Education-One Step at a Time

Tag Archives: customers

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Lessons Learned 2004-Part 5: The Big Change-How did my Customers Feel?

Posted on by Cathy

The deal was done. The hard work was over. I was open…I was a chain…I had 2 stores! I felt like the previous months had been a marathon. I had gone over-budget, and over-time. I hired new staff and trained … Continue reading

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Testimonials: Do you really know how your customers feel about you?

Posted on by Cathy

How am I? There are a variety of ways to ‘take the temperature’ of your business. There’s an easy way, and a not-so-easy way. The easiest way is to ask a customer. The not so easy way is to guess. … Continue reading

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My 1st Year…Looking back

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This will be my last blog this year. I will resume posting on Tuesday Jan 3rd 2012. To say this has been an eventful year is an understatement. I launched this website on Tuesday Feb 15th, 2011. In my mind, this … Continue reading

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Customers: Now you see them, Now you DON’T!

Posted on by Cathy

I think that when I had my stores I took my customers for granted. I had my regulars and they were pretty predictable. I had customers who only bought black pants. I had customers who only shopped on pay days. I had customers … Continue reading

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Expectations-The Honest Truth.

Posted on by Cathy

I think that owning and operating a business is one of the most demanding, and often frustrating ways of making money.  As it is with almost any venture where the rules are often YOUR rules…expectations can at times, be your … Continue reading

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Hi. How are You Today?

Posted on by Cathy

” Hi! How are you today?” I can’t tell you how many times in my retail career, I uttered those words.  I had a couple of bricks and mortar stores, so I saw my customers face to face, on a … Continue reading

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How IS Business?

Posted on by Cathy

a lonely chair with no one to use it! In my work as a consultant, one of the things I like talking about the most is business.  Is it busy, is it slow?  Are you doing OK with your suppliers, … Continue reading

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It’s Spring! So What’s New?

Posted on by Cathy

I came across a great article last month at: Retail Customer Experience.com.  The article posed a simple question for retailers everywhere: ” Are you always improving your tried and true?”   The author, Doug Fleener, was talking about the reluctance that … Continue reading

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Lunch on a Sunny Patio at White Rock Beach

Posted on by Cathy

I worked all morning.  Slaving away on the computer.  Even with the blinds open, and the sunlight streaming in, I wanted to be outside.  I decided to go down the hill, to the beach for lunch.  I sat outside on … Continue reading

Posted in The Economy, Uncategorized | Tagged , , | 12 Comments

Customer Service: Version 2.0

Posted on by Cathy

This is a very cute baby. This baby is just learning to talk, so communicating with him is a bit of a challenge. Sometimes he seems to be saying something and I don’t understand…and I expect it’s the same situation … Continue reading

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