Social Media Education-One Step at a Time

Category Archives: Customer Service

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The Strike is Over! When are the next Social Media Workshops?

Posted on by Cathy

THANK YOU! For your patience, everyone! My Social Media workshops were interrupted by job action at The City of White Rock. When the workers settled, there was no opportunity to organize a revised schedule, as the Summer workshop season was … Continue reading

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Being a customer is so much work! Or is it?

Posted on by Cathy

  Does the amount you spend determine how much you get? I never used to think so. The lady at Deals World is just as attentive as the lady at Pricesmart…and the difference spent? A couple of bucks vs a … Continue reading

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Marketing your business or service on a budget

Posted on by Cathy

Customers! Come out, come out, Wherever you are! If you wish you could just walk to the front of your store, open the door and yell this phrase at the top of your lungs…I know how you feel. I was … Continue reading

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Times Change…Do You?

Posted on by Cathy

Sign of the Times Besides the fact that I find the name of this store hilarious…(is it a better dollar store because items are MORE than a dollar?) I also find it to be a here to stay sign of … Continue reading

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Something Special

Posted on by Cathy

I was in one of my favourite cities this weekend: Seattle. I walked, I shopped, and I left shaking my head at what magic, Retail really is. Spacebase Gift Shop It has been 50 years since the 1962 World’s Fair … Continue reading

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Lessons Learned 2004-Part 5: The Big Change-How did my Customers Feel?

Posted on by Cathy

The deal was done. The hard work was over. I was open…I was a chain…I had 2 stores! I felt like the previous months had been a marathon. I had gone over-budget, and over-time. I hired new staff and trained … Continue reading

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Customer Service-Harry Rosen Style

Posted on by Cathy

This magazine is delivered to our apartment twice a year. It is one of the few ‘mens’ magazines I read. I like it’s witty little pieces-like this month’s:”What to Wear to a Hockey Game in Canada.”(answer: A comfy Retro-Cardigan: Go … Continue reading

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Customer Service vs Silence

Posted on by Cathy

I am always commenting on customer service as it pertains to traditional Retail. I had a traditional bricks and mortar store front,(2 storefronts)and as the saying goes, you write about what you know. I recently had a customer service experience … Continue reading

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If I only had More Customers…From China?

Posted on by Cathy

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Customers: Now you see them, Now you DON’T!

Posted on by Cathy

I think that when I had my stores I took my customers for granted. I had my regulars and they were pretty predictable. I had customers who only bought black pants. I had customers who only shopped on pay days. I had customers … Continue reading

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